With regards to carrying out conventional duties inside of Samanage, one method to raise a new ticket, challenge, or transform is always to click the related button while in the Menu bar then click New. Or chances are you'll uncover it easier to do this by clicking the "+" signal on the top with the screen.
“For twenty years, SolarWinds has been committed to rendering it glimpse straightforward by arming technological know-how professionals Using the powerful instruments they have to clear up currently’s IT management difficulties. We do this by responding to nicely-understood, everyday problems based upon input and feedback from our buyers and the IT gurus that we serve,” stated Kevin Thompson, Chief Govt Officer, SolarWinds.
That is a entire-highlighted method that even has its personal pricing structure summed up as $0.sixty for each asset per 30 days. Samanage has extends this to include both equally components and software package asset management with license compliance capabilities.
For a lot of the goods reviewed Within this helpdesk roundup, the question is adequate capabilities in exchange with the advantage and value-efficiency of the cloud service Option. Not so for your Samanage IT Company Desk and Asset administration suite. No one can accuse Samanage of cutting corners With regards to features.
In a make a difference of months, we had been capable to streamline our assistance requests and shipping and delivery flows by furnishing everyone–the big manager to support agents to rank and file throughout departments–bigger visibility of their requests. Likewise, an agent can rapidly elevate a ticket by just clicking the “+” button on the interface.
This major view is wherever most agents will shell out their time and it might be extensively configured; important facts for example due dates as well as requestor is often revealed in the primary view, preserving you from needing to click Every single incident when triaging.
We talked to Doron Gordon, founder & CEO of Samanage, and asked him a handful of questions that we hope reveal a tad more details on Samanage as a computer software and its purpose in supporting your work.
Getting rid of the chaos of numerous Remedy specifications, Samanage prospects can confidently and simply assess incidents, projects, and belongings in one spot.”
Through the years, We now have arrange strategic partnerships with Intercontinental field-leading brands and sellers in the ICT, Vitality & Wellness Area to provide innovative customised methods to read more our shoppers.
The Samanage interface suffers a little bit from seeking to cram so many characteristics and possibilities into what is largely 1 World-wide-web interface. Anything is saved in sections that make just enough perception to become functional but it was oftentimes tough to find specified options Once i essential them.
You’ll have the ability to browse more about the highest characteristics of Samanage afterwards On this evaluate. There exists also a bit dedicated to our job interview with the organization’s CEO who answered some of our questions connected with the app’s usability and potential options for its enhancement.
An excellent service desk ought to let you not just to view into your IT Procedure, but glean insights from details. This can be, in truth, one of Samanage’s powerful factors, Gordon explained.
Your IT help could also document very best procedures and common difficulties and cull them into FAQs In the Samanage’s Awareness Foundation. This alone can minimize resolution workload so IT guidance can focus on solving a lot more sophisticated concerns.
I comprehend That is an recognized income model for Significantly with the business software package environment, but in this day of clearly priced, cloud-managed providers like Cayzu and Freshdesk, It can be frustrating to not have all the chance to comprehensive my transaction right away.